1. Our 7-Day Money-Back Guarantee
We stand behind our product. If you're not completely satisfied with BetaWork, we'll refund your payment—no questions asked (but we'd love your feedback!).
2. Eligibility
Who qualifies:
- • New subscribers to Advanced or Premium plans
- • Refund requested within 7 days of initial purchase
- • First-time subscribers (renewals not eligible)
Who does NOT qualify:
- • Basic (Free) plan users (no payment made)
- • Enterprise customers (subject to custom agreements)
- • Subscription renewals or additional billing cycles
- • Requests after the 7-day window
3. How to Request a Refund
Submit Cancellation Form
Log in to your account and go to Settings → Billing → Request Cancellation, or email support@betawork.online with the subject "Refund Request".
Provide Feedback (Required)
We ask for brief feedback to help us improve. This is required but does not affect your refund approval status.
Confirmation
You'll receive a confirmation email within 24 hours. Refunds are processed within 24 business hours.
4. Refund Processing
Once approved, we issue the refund immediately to your original payment method. Depending on your financial institution, it may take 5-10 business days for the funds to appear in your account.
After the refund:
- Your account will be downgraded to the Basic (Free) plan.
- Premium features will be disabled immediately.
- Your data remains safe and accessible on the Basic tier.
5. Cancellation Without Refund
You can cancel your subscription at any time after the 7-day window. In such cases, no refund will be issued for the current billing cycle, but you will retain access to your paid features until the end of the current period. Your subscription will not auto-renew.
7. Exceptions & Special Cases
While we strive to be fair, refunds may be denied in cases of detected fraudulent activity or violations of our Terms of Service. If you have a unique situation, please reach out to us directly.